Shipping policy

Last updated: 27 March 2026

At RA Cycles, we aim to process and deliver orders as quickly and reliably as possible. This Shipping Policy explains how order processing, shipping, delivery, collection, delays, risk and related matters work when you purchase from our website.

Please read this Shipping Policy together with our Terms of Service, Returns and Refunds Policy, and Privacy Policy.

1. Shipping areas

We currently ship to:

  • South Africa: Nationwide 
  • International destinations: None

If we do not ship to your area, we will let you know before accepting or dispatching your order.

2. Order processing times

Orders are usually processed within 1-3 business days after payment has been successfully received and cleared.

Processing times may be longer during:

  • sales or peak periods;
  • public holidays;
  • supplier delays;
  • stock transfers;
  • special-order items;
  • custom builds, workshop-prepared items, or bike assembly; or
  • events beyond our reasonable control.

Order processing time is separate from delivery time.

3. Delivery timeframes

Estimated delivery times will vary depending on the delivery address, the item ordered, stock location, and courier capacity.

Typical delivery estimates:

  • Major centres: 1-3 business days after dispatch
  • Regional areas: 2-5 business days after dispatch
  • Outlying or remote areas: 3-7+ business days after dispatch

These are estimates only and are not guaranteed unless we expressly agree otherwise in writing. Under South African consumer law, where a supplier agrees to deliver on a particular date, time or place, that commitment matters, so this policy avoids promising fixed dates unless specifically confirmed.

4. Shipping costs

Shipping charges are calculated at checkout unless otherwise stated.

Shipping may depend on:

  • delivery destination;
  • parcel size or volumetric weight;
  • total order value;
  • product category;
  • whether the item is oversized, fragile, high-value or hazardous for normal courier handling; and
  • whether additional services are required.

Any free shipping offer:

  • applies only where expressly stated;
  • may be limited to certain products, order values or delivery areas; and
  • may be withdrawn or changed at any time before checkout is completed.

5. Dispatch confirmation and tracking

Once your order has been dispatched, we may send you a shipping confirmation email or message with tracking details, where available.

Tracking updates are provided by the courier and may not update in real time.

6. Stock availability and split shipments

All orders are subject to stock availability.

If your order includes multiple items, we may:

  • dispatch the order in one shipment;
  • dispatch items separately;
  • hold the order until all items are available; or
  • contact you to discuss alternatives.

Where an item becomes unavailable after your order is placed, we may contact you to offer:

  • a revised lead time;
  • an alternative item;
  • partial fulfilment; or
  • a refund for the unavailable item.

7. Special-order, pre-order and custom items

Special-order, pre-order, custom-built, assembled, or supplier-sourced items may have longer lead times.

Estimated lead times for these items are approximate and may change due to supplier delays, import processes, stock allocations, assembly requirements, or logistics constraints.

We will try to keep you informed of material delays.

8. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, contact number, and any access instructions needed for delivery.

We are not responsible for delays, failed deliveries, or additional charges caused by:

  • incorrect or incomplete address details;
  • unavailable recipients;
  • restricted-access premises;
  • refusal to accept delivery; or
  • failure to respond to courier contact attempts.

If an order is returned to us because delivery could not be completed for these reasons, additional shipping charges may apply before re-dispatch.

9. Delivery method and courier discretion

We reserve the right to use the courier or delivery method we consider appropriate for your order, unless a specific shipping method is expressly offered and selected at checkout.

Large, high-value, fragile, or bike-related orders may require:

  • special packaging;
  • manual delivery arrangements;
  • appointment-based delivery;
  • collection from a depot; or
  • additional verification before dispatch.

10. Inspection on delivery

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel appears visibly damaged, tampered with, or incomplete on arrival, you should:

  1. note the issue with the courier where possible;
  2. take photographs of the parcel and contents;
  3. keep all packaging; and
  4. contact us promptly at sales@racycles.co.za.

This helps us assess courier claims and resolve the matter faster.

11. Risk and ownership

Risk in the goods passes to you upon delivery to the address provided by you, or when the goods are collected by you or your nominated representative.

Ownership passes only once we have received full payment in cleared funds.

Nothing in this clause limits any rights you may have under applicable consumer law. The CPA gives consumers rights in relation to delivery, quality and returns, and those rights cannot be excluded by website policy wording.

12. Delays outside our control

We are not responsible for delays caused by events beyond our reasonable control, including:

  • severe weather;
  • civil unrest;
  • strikes;
  • road closures;
  • load shedding impacts on logistics;
  • courier disruptions;
  • customs delays;
  • supplier interruptions;
  • system failures; or
  • other force majeure events.

Where reasonably possible, we will communicate material delays and provide an updated estimated delivery timeframe.

13. Failed delivery and returned parcels

If delivery cannot be completed and the parcel is returned to us, we may contact you to arrange re-delivery.

Additional shipping or handling fees may apply where the failed delivery was caused by customer error or unavailability.

If you no longer want the order after a failed delivery, any refund will be handled in accordance with our Returns and Refunds Policy and applicable law.

14. Collection orders

If we offer in-store or depot collection, you may collect your order once you receive confirmation that it is ready.

For collection:

  • valid identification may be required;
  • proof of order may be required;
  • we may require authorisation for third-party collections; and
  • collection timelines may apply.

We may cancel or re-stock uncollected orders after a reasonable period, subject to applicable law and any refund or cancellation rules that apply.

15. International shipping, duties and customs

If we offer international shipping, the customer is responsible unless stated otherwise for:

  • customs duties;
  • import VAT or taxes;
  • clearance charges;
  • brokerage fees; and
  • compliance with local import rules in the destination country.

We are not responsible for delays caused by customs or border processes.

If an international order is refused, abandoned, or returned due to unpaid duties, import restrictions, or customer non-compliance, we may deduct our actual shipping, return, handling and related costs from any refund where legally permitted.

16. Incorrect, missing or damaged items

If you receive the wrong item, a missing item, or an item damaged in transit, please contact us promptly at sales@racycles.co.za with:

  • your order number;
  • a description of the issue;
  • photographs where applicable; and
  • any supporting delivery information.

We will investigate and, where appropriate, arrange a replacement, collection, repair, store credit or refund in line with our Returns and Refunds Policy and applicable law.

17. Delivery records

For electronic transactions, South African law places importance on clear disclosure of supplier details, transaction terms and records. We therefore recommend that customers keep order confirmations, invoices, dispatch confirmations and delivery records for reference.

18. Consumer rights

Nothing in this Shipping Policy limits any rights you may have under South African law.

The CPA provides protections relating to delivery and consumer transactions, and ECTA applies to many online transactions and requires certain disclosures for e-commerce suppliers.

19. Contact us

If you have any shipping questions, please contact us:

RA Cycles
Email: sales@racycles.co.za
Phone: +27 71 609 5574
Address: Triangle House, Value Ring Road, Somerset West, 7130